I had two fillings replaced and was very nervous. I explained this to Simon and he took the time I not only explain what he was going to do but also find out why I was worried. When hearing that I didn't like the sound of the drill he suggested the brilliant idea of listening to music so that I wouldn't hear it. He then went a step further when I said I didn't have any music on me and let me use his, showing a genuine concern that I as his patient was relaxed. I went into the room feeling anxious and came out feeling cared for and with two lovely new fillings, one being replaced for cosmetic reasons that I'm really pleased with...a very happy patient.